Refund Policy

At Apex Media Solutions, LLC ("Apex," "we," "us," or "our"), we are committed to delivering exceptional service and measurable results for every client. This Refund Policy outlines the terms and conditions under which refunds may be issued for services rendered.

1. Service Commitment

We stand behind the quality of our work. If you are dissatisfied with the services provided, we offer the following resolution process:

• 24-Hour Full Refund: If work has not yet commenced on your account, you may request a full refund within 24 hours of your initial payment.
• Complimentary Revision: If work has been completed but does not meet agreed-upon specifications, we offer one complimentary revision attempt within 7 days of delivery at no additional charge.

2. Refund Eligibility

Refunds are evaluated on a case-by-case basis under the following guidelines:

Eligible for Refund

• Services purchased but not yet initiated (within 24 hours of payment)
• Documented service failures where Apex did not deliver the agreed-upon scope of work
• Duplicate or erroneous charges

Not Eligible for Refund

• Change of mind or buyer's remorse after services have been initiated
• Services that have been fully delivered according to the agreed-upon scope
• Dissatisfaction with results that are subject to external factors beyond our control (e.g., platform algorithm changes, market conditions, competitor activity)
• Failure to provide required access, information, or cooperation necessary for service delivery

3. Resolution Process

Before requesting a refund, we ask that you engage our resolution process:

• Step 1: Contact your dedicated specialist or email info@apexmediasol.com with a detailed description of your concern.
• Step 2: We will review your concern and respond within 48 business hours with a proposed resolution.
• Step 3: A 7-day resolution period begins during which we will work to address your concern.
• Step 4: If the issue remains unresolved after the 7-day resolution period, a refund request may be formally submitted for review.

4. How to Request a Refund

Refund requests must be submitted in writing to info@apexmediasol.com and must include:

• Your full name and business name
• Date of purchase and transaction amount
• A detailed explanation of the reason for the refund request
• Any supporting documentation

5. Processing

Approved refunds are processed within 7 business days of approval. Refunds will be issued to the original payment method used for the transaction. Please allow additional time for your financial institution to process the refund.

6. Cancellation

You may cancel your ongoing services at any time by sending a written request to info@apexmediasol.com. Key cancellation terms:

• Cancellation takes effect at the end of the current billing cycle
• No refunds are issued for partial billing periods
• Any work completed up to the cancellation date remains delivered to you
• Access to managed services and platforms will be transitioned back to you upon cancellation

7. Billing Hours & Contact

Our billing department operates Monday through Friday, 10:00 AM to 6:00 PM Eastern Time. For billing inquiries or refund requests:

Apex Media Solutions, LLC
2947 SE Gran Park Way
Stuart, FL 34997
Phone: 1-800-592-2470
Email: info@apexmediasol.com

8. Modifications

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to this page. We encourage you to review this policy periodically.