What is Reputation Management?
Reputation management is the process of monitoring how customers view your business and taking action when necessary to improve your business’s image. In today’s world, we do this through online reviews such as Google Business Profile reviews. 90% of consumers read online reviews before purchasing from a business. Great reviews help instill confidence in potential consumers to use your business to fill their needs. On the other hand, one negative review can cost your business up to 30 customers.
Benefits of Reputation Management
A recent study says that 56% of consumers select a business if it has positive ratings/reviews in the Google Map Pack. Making sure your online reputation is in a good place has increasingly become more important for every business. On top of it all, getting more reviews helps increase your ranking on Google which in turn leads to more sales for your business. It is considered one of the top 5 ranking factors for your Google Business Profile. Consumers also are more likely to visit your website or storefront if you have a larger number of reviews versus a competitor with only a handful.
Benefits of Using Apex Media Solutions
Apex Media Solutions will handle all your reviews whether good or bad and respond to them for you. We will also assist you in gaining new reviews to help build consumer trust in your business. Apex Media Solutions has helped hundreds of businesses get their reputation in order and has instilled consumer confidence in our clients. Reach out today to learn more how we can improve your online business presence.
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